This page is a help-all page for frequently asked questions that many of our prospective and current residents may have.

How to contact us:

Contacting us has never been easier with the introduction of the application for residents, rmResident. Through this application you can navigate to your property information page and have a list of direct contact information for your Community.

How to pay your rent:

• Paying your rent with us is as easy as it gets. We offer many options to choose from, including an application right on your Apple or Android device called rmResident. Click here for a detailed description of how to use it.
• Your payment options are to; Pay with a Money Order or Certified Check, Pay through our online portal or a smartphone application (recommended), or Use a Cashpay card at participating Walmarts and Ace-Cash express’.
• Late fees are added after 5:00 pm on the 5th of the Month the rent is due *unless otherwise stated in your Lease Term agreement*. If your payment has been received or POSTMARKED by the 5th, your late fee may be waived.

How to submit a maintenance request:

In an effort to ensure that all of the maintenance requests are entered and completed in a timely manner, our onsite staff members DO NOT accept VERBAL maintenance requests.

• To submit a maintenance request there are a few options

1. Submit the request through the Mobile application, rmResident. This application will allow you to submit maintenance orders quickly and easily in a few simple steps. Click here to see how.
2. Submit the request online through your Tenant Web Access Portal (TWA) via your computer or mobile device.
3. Call the maintenance line through our corporate number and leave a message if no one is available: 855-558-5559
4. If this is an emergency issue call 855-558-5559 and choose the emergency maintenance option and one of our representatives will assist you further.

Common Rule Violations with Penalties:

Violations are issued in order to keep our communities clean and beautiful places to live. If you are issued a violation you need to fix the issue within the allotted time or contact management in order to avoid a fine or non-renewal of your lease. Management has discretion regarding all violations, fines, and timeframes.

Common Rule Violations and Fines:

• No Pets (unless approved by management): VIOLATION: Immediate $100 fine per animal. 48 Hours to correct or a non-renewal will be issued.
• Vehicles (3 Max per home): Must be registered and in an operational condition, must be parked in drive ways or approved street parking. VIOLATION: 48 Hours to correct violations or the vehicle(s) will be towed at the owner’s expense
• Lawncare (Unless provided by management):  Resident Lawns must be no longer than 3 inches in height, all trimming and weeds at skirt must be cut regularly. Mowers and equipment must be stored by unit out of sight from the road. Violation: $50 fine per occurrence, management will cut and fine without warning if the lawn is unkept
• Yard and Porch: Must be clean of trash and debris, items, including children’s toys must be stored properly behind or under the porch. Pools, Trampolines, and firepits are not allowed on the premises. No grills are allowed on porches. Violation: (Management Discretion) 24-72 Hours to correct or $75 – $200 fine or a non-renewal of lease
• Occupants and Visitors: You are personally responsible for every occupant or visitor at your home (including children). If the occupant or visitor violates the rules and regulations this will negatively affect your lease term agreement. Every Occupant over the age of 18 must be approved and on the lease, visitors staying for an extended period of time will be considered occupants. VIOLATION: 24-48 Hours to correct or $150 fine per unauthorized occupant. Non-renewal of the lease will occur if the resident does not correct the issue.

ZERO TOLERANCE CRIME POLICY: IF MANAGEMENT BECOMES AWARE OF A CRIME OR CRIMINAL ACTIVITY THAT HAS BEEN ASSOCIATED WITH YOUR HOME, OR VISITORS OF YOUR HOME WILL BE ISSUED A LEASE NON-RENEWAL

Moving Out Procedure:

If you are renting one of our homes:

• At least a 30 day written notice is required.
• Will not be accepted if verbal
• Include a forwarding address for deposit refund
• The home condition must consist of normal wear and tear for a refund of your deposit

If you own your home and are renting a lot:

• You MUST contact management for approval to move or sell your home.
• 60 day written notice is required
• Can be submitted through email or in writing
• Will not be accepted verbally
• $1500 deposit required to permit moving your home. Will be refunded if lot is left in good condition